Support
Technical Excellence and a Commitment to Customer Success
How Can We Help You?
We are committed to our customers. We want you to have the best product experience and achieve your privacy objectives.
24×7 support for business critical issues
8-5 normal business hours for UK and US customer time zones
Privitar Support Portal
Customers under active support can use the Privitar Support Portal to create and monitor support tickets.
Commitment and Ownership throughout the Support Process
The Privitar Support team has deep expertise across the Privitar Data Privacy Platform and related technologies. All support engineers undertake extensive training and are skilled problem-solvers, committed to ensuring the highest level of customer success. Support engineers own resolving each assigned ticket and act as a single point of contact responsible for coordinating the efforts of the wider Privitar team to expedite issue resolution. With this end-to-end approach, time to resolution is streamlined and a single point of contact ensures efficient cross-functional communication.
Need additional assistance?
Our data privacy experts are here to answer your questions.